GoHealth, Inc. (GOCO) Earnings History

GoHealth, Inc. - Q3 2025 Earnings

Filed at: Nov 13, 2025, 7:03 AM EST|Read from source

EXECUTIVE SUMMARY

GoHealth reported a significant decline in Q3 2025 revenue and net income, reflecting a strategic pullback from Medicare Advantage volume in response to market shifts prioritizing retention and unit economics. The company focused on preserving its member base quality and core capabilities, while strengthening financial flexibility.

POSITIVE HIGHLIGHTS

  • •

    Maintained liquidity and reduced fixed costs.

    neutral
  • •

    Strengthened strategic flexibility through a new term loan facility and covenant relief.

    positive
  • •

    Maintained a leading position in Special Needs Plans (SNPs).

    neutral
  • •

    Secured covenant relief and refreshed the Board of Directors.

    positive

CONCERNS & RISKS

  • •

    Net revenues decreased by 71.1% YoY to $34.2 million in Q3 2025.

    negative
  • •

    Net loss attributable to GoHealth, Inc. was $165.8 million in Q3 2025, compared to a net income of $6.8 million in Q3 2024.

    negative
  • •

    Submissions decreased by 56.6% YoY in Q3 2025.

    negative
  • •

    Sales per Submission decreased by 34.3% YoY in Q3 2025.

    negative
  • •

    Direct Operating Cost per Submission increased by 14.0% YoY in Q3 2025.

    attention
  • •

    Significant indefinite and long-lived asset impairment charges of $206.2 million in Q3 2025.

    negative

FINANCIAL METRICS

Revenue
Quarterly
$34.19M
-71.1%
Prior year: $118.29M
Annual (YTD)
$349.21M
N/A
Prior year: $409.76M
Net Income
Quarterly
$-165.85M
N/A
Prior year: $6.78M
Annual (YTD)
$-224.53M
N/A
Prior year: $-28.44M
EPS (Diluted)
Quarterly
$-11.80
N/A
Prior year: $0.46
Annual (YTD)
$-19.14
N/A
Prior year: $-3.14
Operating Income
Quarterly
$-287.92M
N/A
Prior year: $-42.67M
Annual (YTD)
$-380.63M
N/A
Prior year: $-87.31M
EPS (Basic)
Quarterly
$-11.80
N/A
Prior year: $0.58
Annual (YTD)
$-19.14
N/A
Prior year: $-3.14

MARGIN ANALYSIS

Operating Margin
Current Quarter
-842.2%
Prior Year
-36.1%
YoY Change
N/A
Net Margin
Current Quarter
-918.3%
Prior Year
13.0%
YoY Change
N/A

Margin expansion indicates improving profitability and operational efficiency. Measured in basis points (bps): 100 bps = 1.0%.

SPECIAL ITEMS & ADJUSTMENTS

Q3 2025
Indefinite and long-lived asset impairment charges
Significant impairment charges impacting profitability.
+$206.163M
Q3 2024
Gain on bargain purchase
Favorable one-time gain from acquisition.
$77.363M
Total Impact
+$128.8M

Special items are non-recurring events that may distort period-over-period comparisons. Analysts typically adjust for these when calculating normalized earnings.

MANAGEMENT COMMENTARY

The market shifted toward retention, member stability, and disciplined unit economics, prompting an intentional pullback in Medicare Advantage volume.

— GoHealth, Inc., Q3 2025 2025 Earnings Call

Focus on quality over quantity, reinforcing objective guidance to members, and protecting core capabilities like member book quality, retention model, platform efficiency, and leadership in Special Needs Plans.

— GoHealth, Inc., Q3 2025 2025 Earnings Call

The company believes its discipline protects value and positions it to expand and integrate as the market rationalizes.

— GoHealth, Inc., Q3 2025 2025 Earnings Call

Commentary excerpts from earnings call transcripts provide management's perspective on performance, strategy, and outlook. Always review full transcripts for complete context.

OPERATIONAL METRICS

Direct Operating Cost Of Submission
54.5M
-50.5% YoY
Prior year: 110.2M
dollars
Direct Operating Cost Per Submission
756
+14.0% YoY
Prior year: 663
dollars
Sales Direct Operating Cost Of Submission
0.6
Prior year: 1.1
ratio
Sales Per Submission
461
-34.3% YoY
Prior year: 702
dollars
Submissions
72.2K
-56.6% YoY
Prior year: 166.2K
count

Operational metrics provide insight into business drivers and customer engagement beyond traditional financial measures.